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Farmer Chalk



Member Since: 07 Jul 2016
Location: Sevenoaks
Posts: 74

United Kingdom 2013 Freelander 2 SD4 Dynamic Auto Firenze Red

Stuartc wrote:
Have you tried pressing “OK” (save) when you select “change region”!


Yes... it’s clearly a fault in the unit...it’s almost as if a memory battery has failed on a circuit board somewhere...

Post #385790 4th Feb 2020 9:39 am
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Sidthecat



Member Since: 10 Sep 2017
Location: Sarf-East London-sur-Mer
Posts: 903

England 2013 Freelander 2 SD4 HSE Auto Orkney Grey

Kae Otic wrote:
Kae,
I have the exact same issue as you and am currently stumped....

See the latter part of https://www.freel2.com/forum/topic16509.html

If you manage to solve it please can you update on here please!

Regards FC Thumbs Up


. . . . i can get up a little earlier and go through all that again before I set off. . . . [/quote]

Get up very early and go via Belgium Wink

Post #385861 5th Feb 2020 3:11 am
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Kae Otic



Member Since: 30 Jan 2020
Location: Newtown Powys
Posts: 8

United Kingdom 

I have been in touch with my local LR garage and he has sent me a JLR document - LTB00642v3 - Navigation System Defaults To A Regional Location _ TOPIx
Trouble is i can't seem to load the link.
Anyway the upshot is that i have the permanent issue and the repairs to the sat nav would cost £1178+vat for remanufactured unit or £1882 + vat for new unit. UNBELIEVABLE!!!!

I think the Tom Tom is definitely the way to go.
I have tried to copy & past the document below:-

LTB00642V3
TECHNICAL BULLETIN
20 OCT 2015
© Jaguar Land Rover Limited
All rights reserved.
415-00
S E C T I O N :
Navigation System Defaults To A Regional Location
S U B J E C T / C O N C E R N :
All
M A R K E T S :
SITUATION:
A customer may express a concern that the navigation system reverts to a default location
for their region. There are 2 failure modes, either intermittent or permanent as described
below.
• Intermittent
1. After starting the vehicle, the voice notification "Welcome to the [country name]" is
played.
2. On entering the Navigation after start-up, the vehicle icon shows itself in the region
default, for example Belgium. Once GPS signal is acquired the vehicle icon jumps back to
the actual location and the voice notification "Welcome to the [country name]" is played.
3. All other features of the Navigation system work normally.
C O N D I T I O N S U M M A R Y:
21/02/2020 LTB00642v3 - Navigation System Defaults To A Regional Location | TOPIx
https://topix.jlrext.com/topix/content/doc...oupId=1612 2/5
• Permanent
This only exists in Integrated Audio Module (IAM) MCM-E level units. To find out what
hardware is fitted to the vehicle select the "Part Information" icon on the Vehicle
Statement Of Health (VSOH) on SDD.
1. After starting the vehicle, the voice notification "Welcome to the [country name]" is
played.
2. On entering the Navigation after start-up, the vehicle icon shows itself in the region
default, for example Belgium. Once GPS signal is acquired the vehicle icon jumps back to
the actual location and the voice notification "Welcome to the [country name]" is played.
In addition
After starting the vehicle:
-Previous Destination list is unavailable (all items are deleted, button is greyed out).
-In EU, Destination entry by Postcode is unavailable (button is greyed out) .
-Search area changes to region default, example Belgium.
-Current route is removed (deleted) in next ignition cycle.
This version has been created to update the Parts section.
CAUSE:
A software issue or hard fault with the IAM.
Suggested Customer Concern Code - A59.
NOTE:
You must carry out the instruction to download the latest software first, under no
circumstance must a module be ordered or replaced until it has been confirmed that
the software update has not resolved the issue and all of the symptoms for module
replacement are confirmed.
ACTION:
Should a customer express concern, follow the Diagnostic Procedure below.
Intermittent - Download new software to the IAM.
Permanent - Replace the IAM.
PA R T S :
21/02/2020 LTB00642v3 - Navigation System Defaults To A Regional Location | TOPIx
https://topix.jlrext.com/topix/content/doc...oupId=1612 3/5
NOTE:
Please refer to Microcat for any updates to these part numbers.
PART NUMBER DESCRIPTION QUANTITY
LR071116 Integrated Audio Module - ASIA 1
LR079509 Integrated Audio Module - EURO 1
LR079510 Integrated Audio Module - NAS 1
LR079512 Integrated Audio Module - ROW 1
LR065361 Integrated Audio Module - ROW2 1
T O O L S :
DVD143.03 AND CALIBRATION FILE 219 LOADED OR LATER
JLR approved diagnostic tool.
JLR approved battery support unit


21/02/2020 LTB00642v3 - Navigation System Defaults To A Regional Location | TOPIx
https://topix.jlrext.com/topix/content/doc...oupId=1612 4/5
NOTES:
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain
the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.
DESCRIPTION SRO TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Configure existing module - Integrated
Audio Module
86.90.37 0.7 42 LR052071
Freelander 2/LR2 (LF) - Head unit - renew 86.50.81 0.4 42 LR052071
Range Rover Evoque (LV) - Head unit -
renew
86.50.81 0.4 42 LR052071
Discovery 4/LR4 (LA) - Head unit - renew 86.50.81 1.1 42 LR052071
Range Rover Sport (LS) - Head unit - renew 86.50.81 0.6 42 LR052071
Range Rover (LG) - Head unit - renew 86.50.81 0.5 42 LR052071
NOTE:
Normal Warranty procedures apply.
WA R R A N T Y:
NOTE:
The Integrated Audio Module (IAM) may be also referred to as the Audio Control
Module (ACM).
Intermittent Fault.
DI AGNOST IC PROCEDURE :
21/02/2020 LTB00642v3 - Navigation System Defaults To A Regional Location | TOPIx
https://topix.jlrext.com/topix/content/doc...oupId=1612 5/5
Permanent fault - IAM MCM-E units only
CAUTION:
This procedure requires DVD143.03 and Calibration File 219 loaded or later.
Connect the JLR approved battery support unit.
1.
Connect the JLR approved diagnostic tool to the vehicle and begin a new
diagnostic session, by reading the VIN for the current vehicle and initiating the
data collect sequence.
2.
Follow the prompts. 3.
Where no internet access is available. 4.
1. Select the Diagnosis Session Type.
2. Select the Symptoms tab and enter any of the following Symptom(s).
Electrical - Information and entertainment system - Navigation
system.
3. Select the Recommendations tab.
4. Configure existing module - Audio front control module.
When all tasks are complete, exit the current session by selecting the Session tab
and then selecting the Close Session option.
5.
Disconnect the JLR approved diagnostic tool and battery support unit. 6.
Replace the Integrated Audio Module (see TOPIx Workshop Manual, section 415-
00).

Let me know if anyone has solved this issue without spending this sort of money????
[/url]

Post #387020 24th Feb 2020 6:09 pm
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Sperly



Member Since: 26 Dec 2019
Location: Warwickshire
Posts: 195

United Kingdom 2013 Freelander 2 SD4 HSE Lux Auto Baltic Blue

I don't know how old your Freelander is, but if it's less than 6 years old, JLR have an obligation to repair the unit, even outside of their 3 year warranty (which, laughably, excludes infotainment systems). The Consumer Rights Act 2015 states very clearly that goods must be of satisfactory quality, which clearly yours isn't. Forget the 3 year factory warranty, the very fact that you are in possession of an internal document acknowledging an inherent known fault would be the golden ticket to getting it repaired at their expense.

I would suggest that you ask your dealer to escalate this to JLR, and remind him/them that you have evidence that supports your stance. If they still refuse to help, and I was left in your position, then I would be seeking redress through the small claims court.

Post #387026 24th Feb 2020 7:05 pm
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JulesK



Member Since: 07 Dec 2014
Location: Ceredigion.
Posts: 1615

Wales 2014 Freelander 2 TD4 HSE Auto Firenze Red

Kae, bore da, That new bypass you have has confused it Rolling with laughter looked like I went across fields and a river the other day Very Happy

Couldn't resist, hope you get it sorted Thumbs Up



Sheep



ps. What's with all the insults on page 6 people? God's sake it's a sat nav !!!! If it wasn't so bad it'd be funny.

🐑
Freelander 2 HSE auto 2014 ( Florrie ) ..... Try again.
Freelander 2 GS 2012...... Gone.

Post #387053 25th Feb 2020 9:32 am
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DaveC1933



Member Since: 18 Jul 2020
Location: Co Down
Posts: 1

United Kingdom 2013 Freelander 2 TD4 HSE Manual Alaska White

Evening all,

I read the latter part of this thread with interest as I have the default to Belgium / forget where home is issue.

Having had a sniff around the diagnostics menu I got the error code 0xC5. I don't know if that means its a software or hardware glitch? I don't fancy paying £1800+ for a replacement head unit. Can anyone advise? Is it terminal and I'll just have to live with resetting the map to UK any time I'm navigating or will a quick (and hopefully cheap) visit to my local JLR dealer sort it out painlessly?

Post #394414 18th Jul 2020 11:55 pm
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Sidthecat



Member Since: 10 Sep 2017
Location: Sarf-East London-sur-Mer
Posts: 903

England 2013 Freelander 2 SD4 HSE Auto Orkney Grey

. . . . Oh, and welcome to the forum. Another first poster without a hello Sad

Post #394426 19th Jul 2020 11:30 am
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TooBlue



Member Since: 30 Oct 2019
Location: Midlands
Posts: 188

United Kingdom 

CJOver wrote:
The issue is not with HERE (the software producer) but with JLR who will not sanction or pay for further upgrades to the Freelander mapping software.

Some sellers have discovered that the DVD software for JLR vehicles is the same as that used by Subaru, who are supporting the owners of older Subaru vehicles, and are able to create updates, but officially JLR have abandoned all their older vehicles which means all Freelanders and all early Evokes and Disco Sports.


You appear to be incorrect, as
there is a new 2020 Gen 2.1 Europe map update

£169 + postage


Product information

This newly updated HERE map of Europe for your Land Rover Gen 2.1 InControl Touch Plus navigation system covers millions of square kilometers and many points of interest. The map data in this product was collected by HERE during Q3/19.

In addition to precise routes, these clear, rich maps feature many POIs: golf courses, theatres, hotels, car lots and much more making this latest edition of Land Rover digital map the perfect guide to traveling through Europe.

This update also includes refreshed data for the following features:

Advanced lane guidance directs you to the appropriate lane as you approach a junction
View less
What's included
This navigation product includes:
1 USB Stick with the latest GPS map for your Land Rover vehicle.
Product Part Number
P35YC20-E0020-2001
Coverage

Germany
Belgium
France
Portugal
United Kingdom
Ireland
Spain
Poland
Italy
Sweden
Albania
Austria
Bulgaria
Bosnia and Herzegovina
Belarus
Switzerland
Czech Republic
Denmark
Estonia
Finland
Greece
Croatia
Hungary
Lithuania
Luxembourg
Latvia
Moldova
Macedonia
Montenegro
Netherlands
Norway
Romania
Serbia
Slovakia
Slovenia
Turkey
Ukraine

View more
Compatibility
DISCOVERY 4 2012 - 2016
FREELANDER 2 2014 - 2016 (This looks like an error, as should be 2013 - 2015, same as previous versions)
RANGE ROVER 2013 - 2016
RANGE ROVER EVOQUE 2012 - 2016
RANGE ROVER SPORT 2012 - 2016
DISCOVERY SPORT 2015 - 2016 INCONTROL TOUCH PLUS 2013 FL2 SD4 HSE LUX AUTO
Gen 2.1 Incontrol Satnav Update v30.18.03

Post #394616 24th Jul 2020 4:35 pm
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JulesK



Member Since: 07 Dec 2014
Location: Ceredigion.
Posts: 1615

Wales 2014 Freelander 2 TD4 HSE Auto Firenze Red

Bit of a school boy error putting the wrong years down!! And such a prestigious company Rolling Eyes



Rolling with laughter

Sheep If it wasn't so bad it'd be funny.

🐑
Freelander 2 HSE auto 2014 ( Florrie ) ..... Try again.
Freelander 2 GS 2012...... Gone.

Post #394626 24th Jul 2020 7:53 pm
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CJOver



Member Since: 27 Nov 2014
Location: Bedfordshire
Posts: 437

United Kingdom 2014 Freelander 2 SD4 HSE Lux Auto Santorini Black

That is very new - the data is still as of Q3, 19 but that is a lot better than the previous version.

My comment about JLR relates to the earlier DVD based system which JLR have not sanctioned for 6 years or so. MY13 HSE Lux Santorini Black
MY11 HSE Santorini Black Gone
MY08 SE Blue, Gone
Alfa Romeo GT Gone
Alfa Romeo 156 Space wagon Gone
Volvo V40 Gone
Volvo 480ES Gone
VW Sirocco GTX Gone

Post #394712 26th Jul 2020 6:48 pm
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CJOver



Member Since: 27 Nov 2014
Location: Bedfordshire
Posts: 437

United Kingdom 2014 Freelander 2 SD4 HSE Lux Auto Santorini Black

Now available on Ebay for £95.00.

https://www.ebay.co.uk/itm/New-Land-Rover-...SwA2pfIcs2 MY13 HSE Lux Santorini Black
MY11 HSE Santorini Black Gone
MY08 SE Blue, Gone
Alfa Romeo GT Gone
Alfa Romeo 156 Space wagon Gone
Volvo V40 Gone
Volvo 480ES Gone
VW Sirocco GTX Gone

Post #394838 30th Jul 2020 3:45 pm
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CJOver



Member Since: 27 Nov 2014
Location: Bedfordshire
Posts: 437

United Kingdom 2014 Freelander 2 SD4 HSE Lux Auto Santorini Black

The SatNaviShop have advised me that they will be carrying the update in the next few days. MY13 HSE Lux Santorini Black
MY11 HSE Santorini Black Gone
MY08 SE Blue, Gone
Alfa Romeo GT Gone
Alfa Romeo 156 Space wagon Gone
Volvo V40 Gone
Volvo 480ES Gone
VW Sirocco GTX Gone

Post #394867 31st Jul 2020 9:56 am
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O-B-Wan003



Member Since: 12 Sep 2017
Location: county Down
Posts: 47

United Kingdom 2014 Freelander 2 SD4 HSE Auto Santorini Black

Given that we'll be staying a lot closer to home the next few years Big Cry think I'll leave the update for now. If I can't navigate the A and B roads of the UK with what I have i'd be safer staying at home anyway Laughing

Post #394868 31st Jul 2020 10:38 am
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TooBlue



Member Since: 30 Oct 2019
Location: Midlands
Posts: 188

United Kingdom 

O-B-Wan003 wrote:
Given that we'll be staying a lot closer to home the next few years Big Cry think I'll leave the update for now. If I can't navigate the A and B roads of the UK with what I have i'd be safer staying at home anyway


Same here at present, not driving more than a few miles a week, so no need for it yet. 2013 FL2 SD4 HSE LUX AUTO
Gen 2.1 Incontrol Satnav Update v30.18.03

Post #395025 3rd Aug 2020 11:26 pm
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JulesK



Member Since: 07 Dec 2014
Location: Ceredigion.
Posts: 1615

Wales 2014 Freelander 2 TD4 HSE Auto Firenze Red

I tend to use the big metal things stuck on the side of the roads Whistle



Sheep If it wasn't so bad it'd be funny.

🐑
Freelander 2 HSE auto 2014 ( Florrie ) ..... Try again.
Freelander 2 GS 2012...... Gone.

Post #395029 4th Aug 2020 7:56 am
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