Excellent news indeed Stuart, I would be a little relieved in your position also

Good customer service and for us on the forum easy access to it goes a long way toward customer confidence, well done Mike and Landrover.

Hi EYorkshire,

Yes relieved and impressed.
Even the bloke in the garage was impressed. He reckons that it was Mike who made the difference (the alternative was calling the Land Rover Customer Relations Centre).
So well done Mike!
Well done to this forum too. It was significant enough for Land Rover to put someone like Mike on it.

Stuart

Excellent result stooby
Common sense has prevailed.
The route of L/R Customer Relations has also proven to pay dividends to others.
So a pat on the back to them

Good to see a happy ending which to you must have seemed almost disastrous at the start. Another member of the failed FL2 clutch/DMF club, twice.

Excellent

Glad to hear Mike sorted it LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Glad to hear of the result been in your favour and you can rest a little easier

Thanks everybody for the kind words and for listening to me moan!

Stuart

Back to your o/p Stuart.
Now is a L/R a joy to own? Another member of the failed FL2 clutch/DMF club, twice.

Pegleg, the Frelander was always a joy to own.....except for that 24 hour period of doom!
Yes, I can certainly say that it does resotre one's confidence in the car/brand.
Hoorah!

Stuart

Well done Mike....

Glad its all sorted.... big bills like that can be scary.

Terra Terran



'The' Car For The Modern Day UK Roads ( ie all the pot holes )

'A Freelander that leaks oil is just marking its territory' - Wise words

Now a member of the FL2 'Silly Bill' Club

Really pleased that was the outcome for you. I can only imagine just how sickening it must have felt when you first got the bad news!!

Half of me says well done Mike and LR, the other half says such a component failing in a car built as recently as 2010 is a bit shameful really!

Forum members'experiences such as this can't do much for anyone's confidence in the marque. I am always left wondering what happens to the poor b s who don't know about this forum or have access to the help available from people like Mike or indeed the members here.

That's brilliant news!!

Yes I'm really happy with the outcome.

Part of me says yes, it's a part that should not have failed at this mileage, which is true but when such a thing happens it's how the company responds that makes the difference.
In this case I'm just unlucky to have a rare failure on this part. I'm just accepting that. I've been lucky that the company has done something about it. So at the end of the day, I'm a happy person.

Thanks for all the well wishes folks.

Stuart

Lets be realistic most mechanical components have a typical bathtub failure curve
ie a few fail early on, the majority work fine and continue to do so for a long time, then nearly all gradually fail as they wear out.

The warranty is supposed to cover those unlucky people who have a component failure eary on.
The value the supplier puts on it's reputation for quality depends on how it reacts to those that fail early but out of the initial failure phase.

My point is that there will always be oddball failures like this one.

Can't knock LR in this instance.

Glad you have it sorted  Tangiers Orange - gone, missing her
Replaced by Ewok what a mistake - now a happy Disco Sport owner

Hi andy131,

I pretty much agree with what you say.
I do think that I've just been unlucky.
Perhaps the warranty could be better in this country
For all manufacturers. I've heard that in some countries
The warranty is 6 years by default. It seems a shame
That a part designed to do 100k plus miles fails
At 30k and the manufacturer can wash their hands of the matter due to
Arbitrary warranty periods if you see what I mean.

Not that land rover washed their hands over my
Problem. I'm quite grateful for the financial assistance
They've given me.

Stuart

Boycey wrote:

No offence intended to anyone, but advice about suing multi-nationals comes in two sorts: 1) ridiculously expensive, or 2) utterly useless. There isn't a middle ground.

The one thing LR do not want at the moment is a name for poor reliability. As they move to the sort of sales volumes they need to be a 'BMW' they simply cannot afford to get a poor name for reliability and poor customer service. Approach them reasonably and ask for their help as a loyal customer. I'd be very surprised if they didn't help you.

I must of been dreaming when i dragged Argos and currys into county court and won on both occasions...Some fear the law and some people use the law...Your choice....And the doc is right about costs...