Freel2.com - View topic - Charles Hurst Land Rover, Park Royal


Forum-Gallery-Shop-Sponsors

Home · FAQ · New Posts · Private Messages · Search · Members · Members Map · Calendar · Profile · Register · Log In

Home > Dealership Feedback > Charles Hurst Land Rover, Park Royal

Page 1 of 1

Print this entire topic ·

Pete S.

Joined: 12 Jun 2007
Location: Blackpool
Posts: 62

2007 Freelander 2 TD4 SE Auto Sumatra Black

Charles Hurst Land Rover, Park Royal

I dealt primarily with James Tayler by e-mail/telephone over the last two months and really enjoyed it. He put my mind at ease over my concerns, not the least of which was the fact that the dealership is in London and I live in Blackpool! The car and the deal were right for us though, and everything was laid out straight forward and easy to understand - no gimmicks, no pressure.

Unfortunately James couldn't be there yesterday when I picked up 'my baby' so we dealt with a chap called Russell Conway-Lye. He showed us how it all worked, explained everything in a clear and nice manner and I can honestly say that it has been a pleasure doing business. I've had contact today and they have assured me that they will ring me next week to see if everything is OK.

Very impressed by these guys. I hope the car can live up to this standard!

18th Apr 2008 12:00 pm

avtur

Joined: 11 Nov 2006
Location: Stockport
Posts: 857

2007 Freelander 2 TD4 GS Manual Stornoway Grey

Re: Charles Hurst Land Rover, Park Royal

Pete S. wrote:
I can honestly say that it has been a pleasure doing business. I've had contact today and they have assured me that they will ring me next week to see if everything is OK.

Wow, sounds like you've got off to a great start, I hope you continue to be impressed. Good luck.

Complete opposite to me. Got off to a bad start when salesman left the dealer part way through processing my order, car then arrived at dealership they didn't even know they'd got it, then delayed delivery for further two weeks because they cocked up on terms of delivery with lease company. So I was fuming before I even got the car.

Since then I’ve noticed that salesman who did eventually deal with my order (and who got a lot of stick for the admin cock up) appears to avoid me if I’m in the dealership (for service repair etc). I see other customers greeted by their salesman whenever they are in the dealership. I feel like I’m treated as a second class customer because I bought the second least expensive car in the range.

All in all, love the car, but there have been too many niggles with it (though to be fair it hasn’t ever broken down – hope I don’t live to regret saying that!). But the ownership experience has been a complete let down in terms of the dealership experience, only deal with them for service because of their convenient location. Oh and to be fair the girls on service reception are OK, they just work in a crap system.

Just received another customer satisfaction letter from them this morning. I will tell them the truth, yet again, and will no doubt continue to be disappointed by their responses …

Chances of me buying from them again 0%

Who said we don’t dish the dirt on this forum.

18th Apr 2008 12:59 pm

Gecko

Joined: 04 Feb 2008
Location: Brussels
Posts: 72

2008 Freelander 2 TD4 S Auto Baltic Blue

Avtur
Much in line with my dealership experience over here in Belgium - i.e. totally crap. It was bloody hard work trying to buy the car and even harder getting them to deliver it . All in all a very disappointing experience only softend by the fact that my car , so far, has been great. I hope I never have to go back to that dealer . I will try and find a different one to do the servicing. really amazing how a 'service company ' can score such an own goal.
How many people have you told your story to that will now also not be visiting that dealer. they really are so stupid aren't they Mad

18th Apr 2008 1:04 pm

Pete S.

Joined: 12 Jun 2007
Location: Blackpool
Posts: 62

Avtur - sorry to hear about that.

For us, this was a massive thing to do so I had to feel right about it. James and Russell were excellent and made the whole experience a really good one. We stayed at my daughter's in Sale on the Wed night (son took us over), got the metro(£2.70 ea.) to Piccadilly station; Virgin train (£7 ea. through Trainline.com) to Euston; then tube to Park Royal (£4.00ea.). So, the whole journey cost us £27.40 and ran like clockwork which always helps. The car had a full tank of diesel thrown in so we had no expenses going home either. As I said, it was just one terrific day. You can only recommend on your own experience but from my dealings with Charles Hurst I'd say consider them despite the distance.

I even worked a Land Rover umbrella into the deal!!! Laughing

18th Apr 2008 1:37 pm

Charles Hurst Park Royal
Site Sponsor

Joined: 11 Dec 2007
Location: West London W3 0SL SITE SPONSOR
Posts: 83

Pete,

Glad to hear that all went well in my absence and that you are pleased with the car! You'll have to send some pictures from 'The Lakes' when you get back!!

Avtur,

I apologise as it sounds as though we 'dropped the ball' with regard to your particular purchase. Reading your comments, it was certainly something that fell below my radar at the time. It is fair to say that we have made some positive personnel changes since we bought the dealership just over a year ago, therfore hopefully your experience will not be repeated. If you would like to PM or email me at jamestayler@charleshurstgroup.co.uk then I would be happy to discuss in more detail exactly what happened.

Regards,

James Thumbs Up
_________________
Please mention "FREEL2.COM" when enquiring!!

Paul King - Service Manager paulking@charleshurstgroup.co.uk
Andy Harding - Parts Manager andrewharding@charleshurstgroup.co.uk

Charles Hurst Land Rover - Park Royal
152 Dukes Road
London
W3 0SL

0208 992 2299

22nd Apr 2008 11:02 am

avtur

Joined: 11 Nov 2006
Location: Stockport
Posts: 857

Charles Hurst Park Royal wrote:
Pete,

Glad to hear that all went well in my absence and that you are pleased with the car! You'll have to send some pictures from 'The Lakes' when you get back!!

Avtur,

I apologise as it sounds as though we 'dropped the ball' with regard to your particular purchase. Reading your comments, it was certainly something that fell below my radar at the time. It is fair to say that we have made some positive personnel changes since we bought the dealership just over a year ago, therfore hopefully your experience will not be repeated. If you would like to PM or email me at jamestayler@charleshurstgroup.co.uk then I would be happy to discuss in more detail exactly what happened.

Regards,

James

Hi James,

Thanks for the reply, I think there might be a misunderstanding here which I'd better put right. If I understand your reply correctly you've taken it that my comments were directed at your business. Just for the record and to be completely clear my comments do NOT relate to your business. I bought my car from a dealer in South Manchester (whose name relates to bonfire night and a fish Whistle

)

Sounds like Pete's comments regarding your servcice are an excellent testamonial, well done to you.

Avtur.

22nd Apr 2008 11:47 pm

chicken george

Joined: 05 Dec 2007
Location: Sistine chapel
Posts: 2362

2008 Freelander 2 TD4 XS Manual Santorini Black

"whose name relates to bonfire night and a fish" .... rocket halibut? never heard of them Shocked
_________________
At work
At home
“Everyone else is entitled to an opinion even when they are wrong”

23rd Apr 2008 7:05 am

AndyC

Joined: 30 Nov 2007
Location: Vestfold & Buskerud
Posts: 985

2007 Freelander 2 TD4 HSE Manual Stornoway Grey

chicken george wrote:
"whose name relates to bonfire night and a fish" .... rocket halibut? never heard of them

Banger Trout you mean Question

_________________
2007 Freelander 2 HSE TD4 Manual,
Stornoway Grey (the only real FL2 colour), Ebony, Moonroof, Premium Pack.

23rd Apr 2008 7:16 am

npinks
Site Moderator

Joined: 28 Jun 2007
Location: Kippax
Posts: 3449

2007 Freelander 2 TD4 SE Manual Stornoway Grey

i thought he meant "Sparkler & Haddock LR"
_________________
'56 FL2 SE TD4 manual, Stornoway Grey, Tinted Glass, Black Side Protection Tubes, Clear Indicators, LED Interior lights, Maxi -Cosi Toby Child Seat, Netto's Headrest DVD Rear Seat Entertainment System, Tow Bar & a Cargo Net to stop the shopping going everywhere.

23rd Apr 2008 7:18 am

Charles Hurst Park Royal
Site Sponsor

Joined: 11 Dec 2007
Location: West London W3 0SL SITE SPONSOR
Posts: 83

Avtur,

It did look as though it related to us, but I'm pleased to hear it wasn't us!

If you're ever this way then we'd be glad to look after you.

James Thumbs Up
_________________
Please mention "FREEL2.COM" when enquiring!!

Paul King - Service Manager paulking@charleshurstgroup.co.uk
Andy Harding - Parts Manager andrewharding@charleshurstgroup.co.uk

Charles Hurst Land Rover - Park Royal
152 Dukes Road
London
W3 0SL

0208 992 2299

23rd Apr 2008 7:28 am

Page 1 of 1

All times are GMT

< Previous Topic | Next Topic >

Posting Rules

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum