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Pete S.



Joined: 12 Jun 2007
Location: Blackpool
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United Kingdom 2007 Freelander 2 TD4 SE Auto Sumatra Black
Charles Hurst Land Rover, Park Royal

I dealt primarily with James Tayler by e-mail/telephone over the last two months and really enjoyed it. He put my mind at ease over my concerns, not the least of which was the fact that the dealership is in London and I live in Blackpool! The car and the deal were right for us though, and everything was laid out straight forward and easy to understand - no gimmicks, no pressure.

Unfortunately James couldn't be there yesterday when I picked up 'my baby' so we dealt with a chap called Russell Conway-Lye. He showed us how it all worked, explained everything in a clear and nice manner and I can honestly say that it has been a pleasure doing business. I've had contact today and they have assured me that they will ring me next week to see if everything is OK.

Very impressed by these guys. I hope the car can live up to this standard!

Post #18215 18th Apr 2008 12:00 pm
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avtur



Joined: 11 Nov 2006
Location: Stockport
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United Kingdom 2007 Freelander 2 TD4 GS Manual Stornoway Grey
Re: Charles Hurst Land Rover, Park Royal

Pete S. wrote:
I can honestly say that it has been a pleasure doing business. I've had contact today and they have assured me that they will ring me next week to see if everything is OK.


Wow, sounds like you've got off to a great start, I hope you continue to be impressed. Good luck.

Complete opposite to me. Got off to a bad start when salesman left the dealer part way through processing my order, car then arrived at dealership they didn't even know they'd got it, then delayed delivery for further two weeks because they cocked up on terms of delivery with lease company. So I was fuming before I even got the car.

Since then I’ve noticed that salesman who did eventually deal with my order (and who got a lot of stick for the admin cock up) appears to avoid me if I’m in the dealership (for service repair etc). I see other customers greeted by their salesman whenever they are in the dealership. I feel like I’m treated as a second class customer because I bought the second least expensive car in the range.

All in all, love the car, but there have been too many niggles with it (though to be fair it hasn’t ever broken down – hope I don’t live to regret saying that!). But the ownership experience has been a complete let down in terms of the dealership experience, only deal with them for service because of their convenient location. Oh and to be fair the girls on service reception are OK, they just work in a crap system.

Just received another customer satisfaction letter from them this morning. I will tell them the truth, yet again, and will no doubt continue to be disappointed by their responses …

Chances of me buying from them again 0%

Who said we don’t dish the dirt on this forum.

Post #18221 18th Apr 2008 12:59 pm
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Gecko



Joined: 04 Feb 2008
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Avtur
Much in line with my dealership experience over here in Belgium - i.e. totally crap. It was bloody hard work trying to buy the car and even harder getting them to deliver it . All in all a very disappointing experience only softend by the fact that my car , so far, has been great. I hope I never have to go back to that dealer . I will try and find a different one to do the servicing. really amazing how a 'service company ' can score such an own goal.
How many people have you told your story to that will now also not be visiting that dealer. they really are so stupid aren't they Mad

Post #18222 18th Apr 2008 1:04 pm
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Pete S.



Joined: 12 Jun 2007
Location: Blackpool
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United Kingdom 2007 Freelander 2 TD4 SE Auto Sumatra Black

Avtur - sorry to hear about that.

For us, this was a massive thing to do so I had to feel right about it. James and Russell were excellent and made the whole experience a really good one. We stayed at my daughter's in Sale on the Wed night (son took us over), got the metro(£2.70 ea.) to Piccadilly station; Virgin train (£7 ea. through Trainline.com) to Euston; then tube to Park Royal (£4.00ea.). So, the whole journey cost us £27.40 and ran like clockwork which always helps. The car had a full tank of diesel thrown in so we had no expenses going home either. As I said, it was just one terrific day. You can only recommend on your own experience but from my dealings with Charles Hurst I'd say consider them despite the distance.

I even worked a Land Rover umbrella into the deal!!! Laughing

Post #18224 18th Apr 2008 1:37 pm
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Charles Hurst Park Royal
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Joined: 11 Dec 2007
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Pete,

Glad to hear that all went well in my absence and that you are pleased with the car! You'll have to send some pictures from 'The Lakes' when you get back!!

Avtur,

I apologise as it sounds as though we 'dropped the ball' with regard to your particular purchase. Reading your comments, it was certainly something that fell below my radar at the time. It is fair to say that we have made some positive personnel changes since we bought the dealership just over a year ago, therfore hopefully your experience will not be repeated. If you would like to PM or email me at jamestayler@charleshurstgroup.co.uk then I would be happy to discuss in more detail exactly what happened.

Regards,

James Thumbs Up
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Please mention "FREEL2.COM" when enquiring!!

Paul King - Service Manager paulking@charleshurstgroup.co.uk
Andy Harding - Parts Manager andrewharding@charleshurstgroup.co.uk

Charles Hurst Land Rover - Park Royal
152 Dukes Road
London
W3 0SL

0208 992 2299

Post #18461 22nd Apr 2008 11:02 am
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avtur



Joined: 11 Nov 2006
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Charles Hurst Park Royal wrote:
Pete,

Glad to hear that all went well in my absence and that you are pleased with the car! You'll have to send some pictures from 'The Lakes' when you get back!!

Avtur,

I apologise as it sounds as though we 'dropped the ball' with regard to your particular purchase. Reading your comments, it was certainly something that fell below my radar at the time. It is fair to say that we have made some positive personnel changes since we bought the dealership just over a year ago, therfore hopefully your experience will not be repeated. If you would like to PM or email me at jamestayler@charleshurstgroup.co.uk then I would be happy to discuss in more detail exactly what happened.

Regards,

James Thumbs Up


Hi James,

Thanks for the reply, I think there might be a misunderstanding here which I'd better put right. If I understand your reply correctly you've taken it that my comments were directed at your business. Just for the record and to be completely clear my comments do NOT relate to your business. I bought my car from a dealer in South Manchester (whose name relates to bonfire night and a fish Whistle Whistle Whistle )

Sounds like Pete's comments regarding your servcice are an excellent testamonial, well done to you.

Avtur.

Post #18503 22nd Apr 2008 11:47 pm
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chicken george



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"whose name relates to bonfire night and a fish" .... rocket halibut? never heard of them Shocked
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Post #18512 23rd Apr 2008 7:05 am
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AndyC



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chicken george wrote:
"whose name relates to bonfire night and a fish" .... rocket halibut? never heard of them Shocked


Banger Trout you mean Question Laughing
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Post #18514 23rd Apr 2008 7:16 am
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npinks
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i thought he meant "Sparkler & Haddock LR"
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Post #18515 23rd Apr 2008 7:18 am
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Charles Hurst Park Royal
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Avtur,

It did look as though it related to us, but I'm pleased to hear it wasn't us!

If you're ever this way then we'd be glad to look after you.

James Thumbs Up
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Please mention "FREEL2.COM" when enquiring!!

Paul King - Service Manager paulking@charleshurstgroup.co.uk
Andy Harding - Parts Manager andrewharding@charleshurstgroup.co.uk

Charles Hurst Land Rover - Park Royal
152 Dukes Road
London
W3 0SL

0208 992 2299

Post #18518 23rd Apr 2008 7:28 am
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