It is /was an email reply - I sent a brief description of the scenario, and they replied with that.
I have written similar to What Car.

I replied to HJ asking whether in their / his experience it is a acceptable to consider it as part of the SoG act.

It is a bit poor in my opinion how JLR have simply put a hand up and said 'Nope' - don't care how many others have failed the same.

What also worries me now it OH has just walked in after a drive to / from Manchester (300 miles round trip) and said it has started to make a funny noise.

Now for her to say something like that it must be noticeable !
Will take it to the park inthe morning with the dog and have a listen.

Having read this and previously been exposed to the saga of 'swirl flaps' disintegrating in certain BMW diesel engines resulting in engine replacements at costs of 5-10k, I get the impression that manufacturers and dealers make a judgement call between impact on reputation and their bottom line, and willingness to admit fault and/or make goodwill gestures.

The BMW issue has affected 100s of vehicles, yet they deny that there is a common fault with the part, even though it was subsequently redesigned. Presumably the numbers stack up in their favour. Admitting fault, which would likely lead to a general recall would cost millions, vs the odd few thousand as a goodwill gesture when customers push them.

I think you will have a fight on your hands, but good luck, I agree with you on principle.

Thanks.

I tried all the patter and coercing from the girl who 'handled' our case at JLR, but knew that she was unmoveable.

I feel I need to start again and ask for names and addresses to sent the letter to, informing I intend to pursue through the small claims courts.

Unfortunately the HJ response was a one liner (in fact fair play he conversed back and foward in emails of a line of two for three emails, so clearly does read and reply where he can)
I was hope for some 'column inches' on the subject.


Andy

Hi Everyone,

Just joined this forum as wanted to comment on you auto gearbox problems. My gearbox has also gone a knacker. It started off by not engaging drive instantly, instead it took about 5 seconds. Then progressivly the gear changes became erratic. I actually had the car booked in for a service 2 days after the problems ococured. MY warranty expired 5 months ago.

After taking it in and explaning the problem, i was informed that Q106 was applicable and that it should sort it under warranty. They serviced the car and gave me it back (15 miles had been driven in it so they did test it). As the serivce lady as handing over the keys she said, "We will need it back for about 2 days to look into some juddering regarding the gears". It took about 4 miles driving for the car to start playing up ie. erratic gears, searching for gears and the kickdown completley disengaging the whole transmission making it rev to high levels.

After another 15 minutes the amber engine light lit up and I have not been able to engage any drive since. In D mode it feels like it is in neutral with no drive experienced at all. I was towed back by the RAC and the car is sitting on the drive doing nothing.

After ringing the dealer they just said that it will need diagnostics on it to find the problem and will probably need the engine to be stripped out, costing 8 hours labout to start with.

Obviously reading on here there a quite a few people who have had a similar problem. Has anybody tried to go down the route of the Q106 not doing it job and therefore the problem should be covered under warranty with reference to this service action?

Hope everybody is getting on OK with their claims, I'm not sure whether to also refer it to trading standards regarding the gearbox.

Either way i do't see why any of us should have to pay £3500 plus for a compnent that has only lasted around 50000 miles!

Cheers,

Chris

Timely post Chris.

I have just drafted my letter to send to LR informing them that I intend to take them to the small claims court to recover the remaining 66% costs for the replacement gearbox, AND the recovery costs incurred.
I have had a Barrister friend look it over and it seems good legal standing.

I have written REPEATEDLY to the customer service representative on the matter who :
a) refutes that there an issue wider than our own FR2
b) is not interested to consider others who also have an issue - all cases are to be treated individually

As you may see- I have recently flagged this to What Car, and Honest John (of the Telegraph) - who is saying he has heard of three of these.
It does seem like almost a batch issue judging by the comparative ages of the Vehicles.

Ours is a 57 plate. Yours.

I am all for clubbing together to have this pushed to higher in the queue - just too bloody busty to kick up a real fuss !

If you / Carl bith want to write to me individually compounding my / our stories, I would happily add to the dosier I am sending to the Small Claims Court, and then would reciprocate back to you on a (hopefully successful) verdict to support your claims.

There is to be sure, more than meets the eye on this........

Hi Andy,

Mine is also a 57 plate so it seems that this problem us not uncommon, there are probably many more people out there who just pay up and don't write onto forums etc. I had a problem with the car when it was actually under warranty and Landrover tried to wriggle out of paying the diagnostic costs involved! I nearly had to take them to trading standards for that so i know exactly what they are like.

Have you tried bypassing the service personnel and going straight to the dealer principal who often has a lot of authority in these places?

I've written a letter to the dealer principal, detailing my problems etc, I can save it as a PDF for you to look at if you'd like, I'm trying to go along the line of the dealer not keeping their part of the Q106 Service Action which requires them to have notified me and got me to bring in the car as soon as i could, rather than wait until i service it and then find that the damage has gone too far.

Not sure if you can add attachments on here, or send through a PM? Hopefully they would realise after recieving a letter detailing legal proceedings that they would settle out of court. I'm fully happy for you to cite me in your references. At this point I havent recieved a reply from the dealership regarding my problems thus far but will let you know as soon as i get a reply. If you wanted to see my letter then I can either e-mail it to you or post it on here? It is about 1000 words long though so might be a massive read on the forum.

Cheers,

Chris

Chris-
As it happens I am told the Q106 is not relevant to my claim.

I will PM you as well with a mail address, but for background, the local Dealer was very good and was in fact the one who said I should ring LR Customer Services.
The dealer says they have a spreadsheet / calculation they can us to 'Automatically' calculate Goodwill contributions for customers, however due to either (and I forget which) the mileage or the age, ours 'did not fit' the spreadsheet and I should make direct contact.

I did this with Customer services at LR direct and to be honest that is who I have delat with. They just gave the instruction to the garage to contribute 33% to the Invoice value.

My beef lays with LR on the parts Quality, not my dealer -although this may in reality conflict with my claim of SoG act as it is the vendor that is responsible - yet another party - Stratstone in London.

Another FL2 auto gearbox failure!
My FL2 was first registered August 2007 and, at 35000 miles in December 2011 the box had to be replaced.
JLR were unable to offer me any ex-gratia payment and would not give any reason for their decision. So I am naturally very interested in the possibility of a claim under the Sale of Goods Act, something I had not considered.
On the subject of Q106, although I was on the local LR dealer’s computer and was apparently a “valued customer” and my vehicle was in the target range for the Service Action, I was not informed about this as stated in page 1 of Q106. Unfortunately, now that the box is back with LR, and I do not know the fault codes, we cannot know if Q106 would have prevented the failure.
However I am also very dissatisfied with my local LR dealer’s invoice as I have been charged for 7 litres of transmision oil at £28.56 /litre ie £240. According to a trade supplier of the gearbox LR024030, these boxes come pre filled and only require a top up when fitted. This would also seem to be the case in the Eastern Europe exchange gearboxes quoted in Q059 (March 2009) where £8.70 is allowed for ATF. I also note the time allowed for the job is 5 hours. At that rate, I am being charged in the region of £180/hour!
Can anyone verify the fact that these gearboxes come prefilled?

Regards Mike

Too many similar stories here !

Good Evening,

apologies for taking a while to reply, i've been away on a mini break at the weekend. Had to use my work van though as car is at dealers.

Four minutes after they received my e-mail i had a call from the dealer asking where my car was and when they could pick it up, i was actually rather impressed and thought that they might have took the hint from my letter. This hope was short lived however when they rang me on the way to Devon on Friday to tell me the gearbox needs replacing and apparently its got nothing to do with Q106, which i completely contest!, and that they'll ask Land Rover if they'll contribute to the cost. I basically told her to get stuffed and i want a call off a senior manager on Monday.

I'll see what happens there and then let you know, shall also post this on the forum wall for everyone to see. I think it should definitely be a case that we should be able to contest in court.

I'm sure there was some sort of report in the mail last year about when you buy a product you actually get more like 6 years to query it in the case of a component failure. I'll see if i can find it.

I'll update on monday once i've spoken to the dealer principle.

Cheers,

Chris

I bumped in to my friendly Barrister today and what with it being Sunday didn't want to bore her too much on the advise I was looking for.

I need to do some more reading up I think on this small claims court action, and see the due process and whether / what type of actual representation is required.
Also internet threads, blogs, or even letters for others may not carry any weight in court without a witness statement (ballache ! )

She has mentioned that perversely an issues that there may be relevant to me or others putting in a claim under the Sale of Goods Act is that by asking for a full reaimbursement for the replacement gearbox.

If you guys are looking to follow the same path I will share with you on emails.

just to recap, we are all talking FR2's on 57 plates?
Mileages? Mine was 51,000

Mine is August 2007 - ie just misses the 57 by a month!
Mike

1st September 2007 !

Hi I've just joined this forum to hopefully help anyone experiencing the slip/flare Q106 problem. My landy was literally a couple of months out of warranty hence had to have a new gearbox put in privately, Landrover did not recall me for this software upgrade and they said it wasn't a safety issue! rubbish! any way I wrote to Landrover Head Office and today they've agreed to pay me half of the cost of the gear box, better than nothing I guess! but it's definately worth a fight! hope this helps!






















LR don't really want to know about helping out.
Everyone says its highly unusual - to me , it highly expensive !!!

VIN number is SALFA23B77H038121
So does not seem to be in the categories above. any other bright ideas whilst I keep / start trawling.....[/quote]