hi

has any ever changed banks?

decided to change banks to TSB so simple i was told just give us details of your old bank and we will write to them for details of your direct debits, well they cancelled them alright BUT it don't look as if the gave them the new sort code and account number to take payments from , i have had phone calls and e-mail asking why i have cancelled payments,  1995 P38 now dead
2012 FL2 GS Fuji White
winter pack
arm rest pack

When I moved to my bank, it was straight forward

I called in the old branch, told the manager his bank was useless

Told my boss to pay the new account, wrote a cheque and paid it in and job done, no DD's at the time, so life was simple

Last year I changed from the Halifax to the Santander with no problems, all went smoothly. Black MY2013 SD4 GS Auto, Wood Company Armrest, Freel2 sticker.
Gone MY2010 Freelander 2 Manual TD4.e S, Alaska White.

I switched to first direct. They did all the leg work and they also offered a guarantee if bills did not get paid. They also gave me a 100 for the privilege tops marks - uk service desk, always answer quickly - wouldn't have a problem recommending them to anyone. Freelander 2 TD4 Auto, SE, Narvik Black, Alpaca full leather, Rear Headrest Entertainment System, 6 CD, 18 HSE Wheels, Privicy tints

+1 for First Direct. Impeccable service ...

Be true to yourself. That way happiness lies...

phoned TSB this morning and after a laborious security questions i got one wrong SORRY i cant help you we will have to send you a security number to use next time OR you can phone back and try again(whats the point in sending a security number if i can just phone back )

10 out of 10 this time i past the security questions we sent out the electronic statement to cancel you direct debits from you old bank and gave them the new account and sort codes for your new account ITS NOT OUR FAULT THEY HAVE NOT IMPLEMENTED THE NEW DETAILS i suggest you phone then yourself and update them with the account numbers,WE CAN NOT BE HELD RESPONSIBLE FOR ANY NONE PAYMENTS FROM TODAY ONWARDS AS YOU HAVE INFORMED US OF THIS PROBLEM

so it looks like a weekend digging out policy numbers and all day Monday on the phone, 1995 P38 now dead
2012 FL2 GS Fuji White
winter pack
arm rest pack

Main problem I found was just with the direct debits, they told me they sorted everything to make sure the transfer went smoothly, however some direct debit payments were missed, initially, as they didnt do the transfer properly.
Ok they refunded me all the costs involved etc, but its was hassle phoning them up to sort it all out, especially when they said they did everything to make sure it went SMOOTHLY, they dont, necessarily!!

I would think if youve got an account without involving direct debits, its relatively easy to do.
Its the transfer of the direct debit part that puts most folk off trying to change banks.

Until the transfer of Bank accounts is automated via BACS ( which was supposed to happen at least two years ago )
Best advice :- Open new Bank account
Then start to move all Direct debits over yourself + salary, keep a 'float' in your old Bank account to cover any Direct debits as if they are returned unpaid Bank will charge you + impact on your credit status
The above is only if you wish to guarantee no problems!!!
This advise is based on working for a Bank for past 39 years !!! 2011 XS,Sumatra Black, GONE MARCH 2014- RR Evoque Prestige 5 door ,MY 2014,Loire Blue, Silver Roof, Panoramic roof.
MY 2016 Disco Sport HSE Auto Scotia Grey,REJECTED
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