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jules



Member Since: 13 Dec 2007
Location: The Wilds of Warwickshire
Posts: 4569
United Kingdom 2014 Freelander 2 SD4 SE Auto Firenze Red

georgetina wrote:
on my online record for a 2013my supplied and serviced by Stradstones since new , the record is incomplete having 2 services only recorded in the service record book. When I queried this with Stradstones I was told they could not retrospectively add the services although they had the records. Perhaps I need to chase this up but who with?


Im sure they can. I just added a service undertaken in Nov 2017 to my OSH including receipts and photos Jules
Post #340869 29th Jan 2018 10:20 pm
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IanMetro



Member Since: 11 Sep 2017
Location: Somerset BS21
Posts: 2765
United Kingdom 2014 Freelander 2 SD4 Metropolis LE Auto Fuji White
UPDATE - My Online Service Record is now been corrected

IanMetro wrote:
Thanks for information on On-Line Service History. OSH.

I have registered and looked at my OSH record. It seems an excellent idea, and contains details of past servicing.

However mine is not complete and more to the point differs from the printed read out of the dealers view of the database given to me when I bought the car. Although that dealer print out includes the date, mileage, and invoice numbers of year 1 & 2 Services, my OSH only has the Pre-delivery Check and Service, and the year 3 Service. (All LR)

I have printed off the OSH and will take it in to my (not so ) Local Dealer, to see if they can bring it up to date.


I went to my local dealer, who changed his record to show my latest FL2. However he said that as the 1&2 sevices were only showing on 'selling dealer's' database I would have to ask them to update the Online Servive Record.
I emailed the 'selling dealer' yesterday evening and have had a reply this morning from their service manager saying my missing services have been added to the official TOPIX record and should show in next 24 hours.

Moral of story -- Check your Online Service History now, and make sure you check it or update after every service (and I think repair). FL2 XS SD4 Auto 2010 2012-2017 (21k - 91k miles) (MY2011)
FL2 Metropolis SD4 Auto 2014 2017- (16k - 76k+ miles) (MY2015)
Post #341813 8th Feb 2018 10:55 am
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JulesK



Member Since: 07 Dec 2014
Location: Ceredigion.
Posts: 1652
Wales 2014 Freelander 2 TD4 HSE Auto Firenze Red

georgetina wrote:
on my online record for a 2013my supplied and serviced by Stradstones since new , the record is incomplete having 2 services only recorded in the service record book. When I queried this with Stradstones I was told they could not retrospectively add the services although they had the records. Perhaps I need to chase this up but who with?


Yes they can,dealership updated mine whilst I was on phone, lady could be heard typing then told me to hit my refresh button and Wallah!! there it was. If it wasn't so bad it'd be funny.

🐑
Freelander 2 HSE auto 2014 ( Florrie ) ..... Try again.
Freelander 2 GS 2012...... Gone.
Post #341816 8th Feb 2018 11:02 am
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Volrider



Member Since: 14 Aug 2018
Location: staffs
Posts: 217
United Kingdom 2014 Freelander 2 TD4 XS Manual Firenze Red

I have logged on and can see the service history but cannot update non JLR dealer services, it appears that has to be done by the independent.
"Should you have services carried out by an Independent Motor Trader your local Land Rover Retailer may also be able to add these to your Service History. Alternatively your Independent Motor Trader is able to register for access to TOPIx - our vehicle maintenance database. From there they may be able to request access to update the Online Servicing History on your behalf "
Post #355874 30th Aug 2018 8:03 am
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jules



Member Since: 13 Dec 2007
Location: The Wilds of Warwickshire
Posts: 4569
United Kingdom 2014 Freelander 2 SD4 SE Auto Firenze Red

Yes unfortunately JLR have changed the system so that DIYers cannot update the OSH - you have to create your own service log. I use a spreadsheet and photo all the work I do, plus keep the receipts. Jules
Post #355884 30th Aug 2018 9:29 am
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