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sunshineviking



Member Since: 12 May 2014
Location: Buderim
Posts: 11

Australia 2009 Freelander 2 TD4 SE Auto Zermatt Silver

Walruslike wrote:
Not sure what the policy on necromancy is here, but this thread seems the right place to ask...

Are the specialist non-dealer LR mechanics able to do things like check if your gearbox has the latest software, check the service campaigns applicable etc? In other words do they get access to the LR bulletins and software patches etc?

I've had Austral do my service but I'm unhappy with them because they always overbook and can't get the extras that they promised done... I wanted my gearbox oil sampled and sniffed, and the brake fund changed... they ran out of time and could only just do the basic service.

So if the other guys are reasonably priced, and can access the campaigns and software etc, then I'll go with them.


MR automotive at Redcliffe and British off road on the sunny Coast have the electronic gizmos to do that stuff. 2009 Freelander 2 TD4SE Auto Silver
2003 Freelander 2.5 V6 ES- Auto Silver - gone
1998 Freelander 1.8 Man Red - gone

Post #330111 31st Aug 2017 4:04 am
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Stuartc



Member Since: 01 Dec 2014
Location: Perth, Australia
Posts: 2292

Australia 2015 Freelander 2 SD4 HSE Auto Aintree Green

Walruslike wrote:
Are the specialist non-dealer LR mechanics able to do things like check if your gearbox has the latest software, check the service campaigns applicable etc? In other words do they get access to the LR bulletins and software patches etc?.


What makes you think that the dealer does this?
All they do is do is a scan for DTC's and then "clear all codes" as they're service requires them to.
Software updates do not come up as an item in the diagnostic equipment unless you go looking for them. Dealers are very reluctant to do any SW updating in a general service as they take so long and if something has come through LR channels it will carry a reimbursement payed to the LR service department as its a manufacturer problem, this is why they will do it.
It all comes down to volumes and money at the service department. MY15
Tyre Pressure Monitoring System (TPMS)
Surround Camera System
InControl Apps soon to be replaced with CarPlay (WIP)
Meridian Premium Surround Sound
Digital Audio Broadcast
Timed Climate
Cruise ECO Data
Follow Me Home Reverse
Extra Features Menu
Picture In Motion
4x4i screen (WIP)
Digital Broadcast TV
Meridian Rear Media with WIFI
Factory Powered Tailgate
Blind Spot Monitoring (BSM)
Reverse Cross Traffic Alert (RCTA)
Electrochromatic Wing Mirrors (WIP)

Post #330113 31st Aug 2017 4:22 am
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dorsetfreelander



Member Since: 20 Jul 2013
Location: Dorset
Posts: 4336

United Kingdom 2014 Freelander 2 SD4 XS Auto Loire Blue

I have no vested interest or wish to defend pricing policies but the dealers can only survive and pay the staff wages if they charge people accordingly. These days they are required by the car manufacturers to make huge investments in flashy premises if they want to retain their franchise yet the margins on new cars are very low (more money in selling finance these days). Pendragon who run about 200 dealerships in the UK recently reported in the FT that they make most of their money on selling used cars and servicing. Half year figures below, note the underlying profit margin.

Used vehicle revenue up +20.9% on a like for like basis (+20.3% total)
Aftersales revenue up +6.0% on a like for like basis (+5.6% total) .
New vehicle revenue back -4.3% on a like for like basis (-5.8% total)
Gross profit fell by 5.2% (£4.6 million) like for like.
Underlying operating margin 2.4%. 3 x FL1 2 manual + 1 auto
5 x FL2 4 manual + 1 auto
Now Discovery Sport P250 MHEV SE

Post #330130 31st Aug 2017 8:59 am
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