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Stonner



Member Since: 08 Mar 2012
Location: England
Posts: 4

Warranty Problems. My story

Hi, I am new owner of an 07 Freelander 2 and would like to tell my story about the problems with warranties (non LR) in hope it might prevent someone else suffering a similar problem.

7 weeks ago I bought an 07 XS from a main Vauxhall dealer and it came with 12 months warrany which seemed to cover everything. After about a three weeks I started getting the Transmission Fault Reduced Traction error message about once a week and it seemed to clear ok. I searched on here and found possible causes software, battery etc. About 10 days ago the fault started happening every time I drove it and I noticed an issue with the handbrake so I thought time to use the warranty. I rang the warranty company and asked if I could use a Land Rover dealer. That's ok they said so I booked it in last friday. LR found the fault after some checking and said it was the haldex pressure sensor. That's when the problems started. THe warranty company insisted on sending an inspector to check out the job.

When the inspector checked the stored fault codes they said the first occurence of this fault code occured before I bought the car, so they weren't going to cough up. As a result I was STUFFED! LR said my handbrake was ok (don't think so!) but after my car was at LR for 5 days I'm left with a £600+ bill and am a bit cheesed off to say the least.

I wish there was some way I could have checked the fault codes I inherited before I bought my freelander2, but I've had to learn my lesson the hard way.

Post #144539 30th May 2012 9:08 pm
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Tigger



Member Since: 30 Mar 2011
Location: L15KRD
Posts: 2555

United Kingdom 

That sounds nice and easy to solve to me. If the fault was pre-existing, then that one's down to the dealer Thumbs Up The onus is now on the dealer to prove that the fault wasn't pre-existing.

Time to take some professional advice and look to make a claim against the supplying dealer.

Post #144541 30th May 2012 9:14 pm
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taztastic



Member Since: 03 Feb 2011
Location: North West
Posts: 8652

England 

The Vauxhall dealer has a problem...simples, Make sure you get all the details from the warranty company, their evidence will help.

Tigger..pasty central Rolling with laughter

Post #144542 30th May 2012 9:35 pm
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Captain Worm



Member Since: 12 Sep 2010
Location: Solihull
Posts: 969

United Kingdom 2007 Freelander 2 TD4 SE Auto Narvik Black

+1

You have the evidence you need to go back to the dealer to get it sorted under sales of goods act... Being a main dealer (albeit vauxhall) you shouldn't have many problems.

Good luck Thumbs Up Freelander 2 TD4 Auto, SE, Narvik Black, Alpaca full leather, Rear Headrest Entertainment System, 6 CD, 18 HSE Wheels, Privicy tints

Post #144543 30th May 2012 9:47 pm
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athelstan



Member Since: 03 Nov 2009
Location: Reality
Posts: 2657

I concur with the lads, but, be prepared to have your patience well and truly tested by the supplying dealer.

So before you address this to them have all your documented evidence in place, and, the business card of your solicitor to hand to them if they start to deny liability. Slide it across the table very slowly saying the immortal word: "You'll be hearing from this gentleman (or lady) very shortly, as I have nothing further to add to today's conversation".

Post #144568 31st May 2012 7:47 am
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Stonner



Member Since: 08 Mar 2012
Location: England
Posts: 4

Thanks for all your replies. I will definitely give the dealer a call. The one bright spark was the replacement of the haldex pressure senor cured the transmission fault issue. Thumbs Up

Post #144626 31st May 2012 7:02 pm
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muddywheels



Member Since: 02 Oct 2007
Location: East Riding of Yorkshire
Posts: 939

England 

You have rights against the dealer and if you used credit card to pay deposit or finance you can hold them jointly responsible Thumbs Up

Look up consumer direct for standard letters, etc Bow down

http://www.direct.gov.uk/en/Governmentciti.../DG_183047 Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #144632 31st May 2012 8:00 pm
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bambi68



Member Since: 01 Jul 2012
Location: Rotherham
Posts: 261

England 2011 Freelander 2 TD4_e XS Manual Zermatt Silver

So what happened then?

Post #176090 18th Mar 2013 7:52 pm
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Steve D



Member Since: 19 Jan 2013
Location: Essexshire
Posts: 4092

United Kingdom 

Looking through his posts, he's only posted 4 times - one reply to each of the two threads he's started asking for help with a problem he had with his FL. Might not hear from him again until his next problem. Past: FL2 TD4 HSE Auto
Evoque SD4 Dynamic Lux Auto
Present: Audi A3 S Line.

Post #176101 18th Mar 2013 8:58 pm
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bambi68



Member Since: 01 Jul 2012
Location: Rotherham
Posts: 261

England 2011 Freelander 2 TD4_e XS Manual Zermatt Silver

It always puzzles me that peeps post stuff then don't close it out. Hey ho.

Post #176103 18th Mar 2013 9:05 pm
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npinks



Member Since: 28 Jun 2007
Location: Ls25
Posts: 20090

United Kingdom 

Happen all too often, people come along asking for help but don't have the courtesy to say thank you or provide an outcome Confused Former Mod/Member, with the most post & Chicken George Arch nemesis

Post #176110 18th Mar 2013 9:36 pm
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bambi68



Member Since: 01 Jul 2012
Location: Rotherham
Posts: 261

England 2011 Freelander 2 TD4_e XS Manual Zermatt Silver

I'd noticed that on the d3 forum as well, been on there 4 yrs, for me it's a matter of curtesy, if someone helps by posting why not give feed back. There is a good chance that it may help someone further down the line.

Post #176112 18th Mar 2013 9:53 pm
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EYorkshire



Member Since: 18 Nov 2010
Location: (!)
Posts: 4392

Really irritating, we have a member on here since 2007 albeit with only about 160 posts, but he starts a thread with a question and we all reply but he doesn't bother to answer in that thread anymore Censored .

Post #176114 18th Mar 2013 10:06 pm
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Steve D



Member Since: 19 Jan 2013
Location: Essexshire
Posts: 4092

United Kingdom 

I find it a bit off when someones first post is asking for help with their car. Not even a 'Hello' sometimes. Rolling Eyes Past: FL2 TD4 HSE Auto
Evoque SD4 Dynamic Lux Auto
Present: Audi A3 S Line.

Post #176115 18th Mar 2013 10:08 pm
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bambi68



Member Since: 01 Jul 2012
Location: Rotherham
Posts: 261

England 2011 Freelander 2 TD4_e XS Manual Zermatt Silver

My dads like that , he barged in here t'other day no hello no nothing just my phone won't work, really irritates me. Simple common curtesy.

Post #176127 18th Mar 2013 10:56 pm
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