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WGG1848



Member Since: 01 Apr 2009
Location: Lancashire
Posts: 136

United Kingdom 2013 Freelander 2 TD4 HSE Auto Orkney Grey
Restricted Performance in ALL Areas

It finally arrived, the warning of ‘Restricted Performance’ on the screen. It came after the car started a whooshing sound when I put the car under load, this was then followed by no power. It would crawl along, much to the disgust of those on the road behind me.
I, like many others on this forum have to turn for help at this stage.
So I rang my local Land Rover Dealership. It was answered quickly and effiently and I was put through to service.
This where more Restricted Service began. No one answered. After a while the message of ‘your call is important to us’ came on, asking me to leave a message. I left a message, even mentioning I had extended warranty.
Land Rover called back, I explained the problem, ‘no problem’ was the reply, ‘ let’s get you booked in’.
‘How about the 17th July for a 2 hour checkup to find the cause? it comes with a £156 bill’.
Silence at my end as this was best part of 3 weeks away.
Coming from Yorkshire the final comment hit home, ‘How Much’ I shouted followed by ‘Have you got that date right?’
To cut this tale short, it went from bad to worse with my car being booked into 2 dealerships at the same time for this diagnostic rip off.
Bottom line....
I saw the light, I am now the owner of a 3 month old Skoda Kodiaq, 5 Seat Edition.
And yes George, it has a tow bar that very neatly hides away!
I have very much enjoyed my times with all you guys on this forum and all the advice you have freely given, many thanks.
I enjoyed even more my time with the Freelander, but ‘Restricted Service’ was the final straw. One Discovery, gone
Now on third Freelander 2
2013 HSE Auto Orkney Grey

Post #352897 8th Jul 2018 7:32 am
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Worms



Member Since: 31 Oct 2017
Location: Highlands
Posts: 347

Scotland 

I wonder if it might be appropriate for this to be moved (or copied) to the “Customer Relations” part of the board? These long lead times for repair (and disinterest in all but the newest vehicles) seem to be a very common feature of LR dealerships and harm the brand. 2010 model year FL2 TD4e GS - now at 100,000 miles, 26,000 of them mine.
Previously:
‘93 Defender 110 200TDi CSW
‘87 Defender 90 4 cyl Petrol
‘83 110 CSW V8 - best ever!
Range Rover 2-door V8 (not sure of year - 4-speed box and vacuum diff switch)
Series III SWB Diesel

Post #352898 8th Jul 2018 8:18 am
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dondiddy



Member Since: 16 Apr 2017
Location: Hamilton
Posts: 277

United Kingdom 2012 Freelander 2 TD4 HSE Manual Firenze Red

Sounds like it was a split turbo hose, fairly common and an easy fix. A quick shout out on here would have helped find the cause and also perhaps got you the name of a good local garage who could have done the work sooner. Unfortunately long lead times for repairs are however not exclusive to Franchise dealers and most if not all independent garages will have a long waiting list for repairs. This makes it all the more important to try and build a good relationship with your local garage so that you are more than just another customer when the time comes that you need their help. Good luck with your new Skoda! Thumbs Up

Post #352903 8th Jul 2018 9:30 am
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WGG1848



Member Since: 01 Apr 2009
Location: Lancashire
Posts: 136

United Kingdom 2013 Freelander 2 TD4 HSE Auto Orkney Grey
Restricted Performance

Yes I did try a local independent, who said in his experience this could be a can of worms. He is a specialist in these cars and experience has led him to be vary wary.
Maybe I caught him on a bad day, but just maybe it reinforced my own gut feeling that the time had come for a change.
Many thanks for your interest. One Discovery, gone
Now on third Freelander 2
2013 HSE Auto Orkney Grey

Post #352947 9th Jul 2018 10:38 am
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gettingolder



Member Since: 20 Mar 2018
Location: Sunny Somerset
Posts: 6

England 2009 Freelander 2 TD4 HSE Auto Stornoway Grey

I'm gobsmacked that you have an extended warranty and they still want to charge you £156 for a diagnostic !

Evil or Very Mad Evil or Very Mad Evil or Very Mad Evil or Very Mad

Post #352958 9th Jul 2018 11:56 am
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Bobupndown



Member Since: 26 Dec 2014
Location: Upside down behind the TV!
Posts: 523

United Kingdom 2014 Freelander 2 SD4 GS Auto Orkney Grey

I think I would have been turning up at the dealership, leaving the keys with them and making a big noise until I got a courtesy car Evil or Very Mad Landrover - turning owners into mechanics since 1948

2014 Orkney grey Freelander SD4 GS.
2004 Zambezi silver Discovery 2 Td5 (Gone)
1963 Surf blue Morris Mini Minor Super de Luxe (my little toy)

Post #352961 9th Jul 2018 12:56 pm
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WGG1848



Member Since: 01 Apr 2009
Location: Lancashire
Posts: 136

United Kingdom 2013 Freelander 2 TD4 HSE Auto Orkney Grey

Earliest courtesy was August... One Discovery, gone
Now on third Freelander 2
2013 HSE Auto Orkney Grey

Post #353168 11th Jul 2018 9:00 pm
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Yorky Bob



Member Since: 28 Apr 2015
Location: Yorkshire
Posts: 3879

United Kingdom 2013 Freelander 2 TD4 GS Manual Firenze Red

gettingolder wrote:
I'm gobsmacked that you have an extended warranty and they still want to charge you £156 for a diagnostic !

Evil or Very Mad Evil or Very Mad Evil or Very Mad Evil or Very Mad


How does this come about ? Can’t see how you can charge to clear a warranty fault. 51 Series one passed/sold on half restored to a mate to finish years ago.
Lots of Euro Trash
53 Series one low mileage let go foolishly years ago looking at current prices.
Series 2A Safari restored fully while in Saudi Arabia years ago, sold on to a Brit.
FL2 MY10 TD4 GS traded in at 2 years
FL2 MY13 TD4 GS Current

Post #353177 11th Jul 2018 10:36 pm
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dorsetfreelander



Member Since: 20 Jul 2013
Location: Dorset
Posts: 3130

United Kingdom 2014 Freelander 2 SD4 XS Auto Loire Blue

If under extended warranty call out LR Assist say that you are afraid to drive it, they will diagnose on your drive and arrange for a hire car and book it into your dealer of choice who will be under pressure to get it sorted. I have even called them out when my windscreen washers packed up as it's illegal to drive without them. 3 x FL1 2 manual + 1 auto no real problems
FL2 S 08 reg 100k no problems
FL2 S 10 reg Gearbox, clutch, throttle body, drive shaft, steering reservoir
FL2 GS 60 reg xfer box, diff and wheel bearings
FL2 GS 11 reg gearbox ,hesitation, exhaust sensors, wiper stalk,
FL2 XS 14 reg SD4 Auto , door lock problem @ 29k

Post #353196 12th Jul 2018 8:44 am
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Loch Lomond Landy



Member Since: 22 Jan 2013
Location: Loch Lomond
Posts: 41

Scotland 2012 Freelander 2 TD4_e GS Manual Santorini Black

I had the same problem and symptoms as the original poster. Garage couldn't see it for 3 weeks so called out LandRover Assist and the guy diagnosed a split turbo hose, stripped it all out and done a temporary repair to try and see me out until the garage could repair under warranty. It worked for the 3 weeks! Great service and outcome even though the lead time for the two landy garages I tried were both 3 weeks. Got me around until full repair.

Post #353278 13th Jul 2018 5:03 pm
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