Last summer DVLA sent me renewal paperwork for my licence due to a medical condition. I called them as I was unaware of any existing medical condition on my licence. Turned out it was an error on their part. Licence was duly renewed until this year (my 70th, which is an age we all must renew on). The anticipated paperwork arrived this year and encouraged me to renew on line, which I tried to do until a "medical condition" flagged up - yet again. Again I called them, turns out it had not been amended from last time. I sent off the paperwork again, this time with a complaint letter. New licence received after 3 weeks. Not a mention of the complaint or an apology.

Bob 10MY (Sept 09) TD4 HSE Auto in Stornoway Grey (Now Gone)

08 FL2 TD4 SE Manual in Rimini Red (Now Gone)

Would certainly seem I'm not alone it would also seem they are pretty much untouchable as far as complaints go. Learned to drive in 2011.
Bought a Micra - great little car
"Upgraded" to Kia Sportage - hated it
Proper upgrade to FL2 TD4 GS 60 reg Facelift - tailgate paint issues, fuel gauge rewire, transfer box failure at 36k miles, clutch at 60k
Reconditioned diff at 70k ish
Sold at 84k and now on a DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental

Finally. The V5C arrived on Saturday and I dropped it off at the dealers this morning. They assured me the refund would be done today. I am checking my balance regularly

Will update when it's all done Learned to drive in 2011.
Bought a Micra - great little car
"Upgraded" to Kia Sportage - hated it
Proper upgrade to FL2 TD4 GS 60 reg Facelift - tailgate paint issues, fuel gauge rewire, transfer box failure at 36k miles, clutch at 60k
Reconditioned diff at 70k ish
Sold at 84k and now on a DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental

fingers crossed then Chuckles

The money is in and the whole saga is closed.

The consumer rights worked, which is nice.

Thanks for all the advice folks. Learned to drive in 2011.
Bought a Micra - great little car
"Upgraded" to Kia Sportage - hated it
Proper upgrade to FL2 TD4 GS 60 reg Facelift - tailgate paint issues, fuel gauge rewire, transfer box failure at 36k miles, clutch at 60k
Reconditioned diff at 70k ish
Sold at 84k and now on a DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental