Forum-Gallery-Shop-Sponsors

« Advertise on Freel2.com

Home > General > Land Rover Assist
Post Reply  Down to end
Page 1 of 1
Print this entire topic · 
anaylor85



Member Since: 20 Apr 2016
Location: Glossop
Posts: 9

United Kingdom 2013 Freelander 2 TD4 Dynamic Auto Orkney Grey
Land Rover Assist

So it would appear that LR assist now give hire cars instead of pool cars. I found this out today when they arranged for a replacement car. I would have thought this would have been communicated better as it was a bit of a shock.

Still badly arranged 2 people turned up for me at Guy Salmon Stockport

I was told I am getting a RR Evoque, 1st guy turns up with Disco Sport but when I'm signing paperwork it's not in my name. Then a knock on the window 2nd guy asked my name and said I have a RR Evoque for you so great jump out one car and walk to the other. It's a brand new delivery mileage RR Vogue not Evoque all in my name so after all the messing and leaving late to pickup my son I get a call to say they have given me the wrong car and request I bring it straight back to the dealership.

Told them the truth, picked my son up from nursary and now need to feed him, bath him and get him to bed so no I've not got time. Then told they would come to me, told them this is not acceptable as I'm looking after my son and that it was not my problem so they can sort it out tomorrow. Their reply was to just keep it! Result!!

I somehow think that they might come and get it back as it will be costing them or LRA a fortune considering Guy Salmon originally quoted 8 weeks for a repair but as it's a safety issue LRA could deal with it faster.

Post #324766 7th Jun 2017 9:13 pm
View user's profile Send private message View poster's gallery Reply with quote
axle



Member Since: 11 Sep 2016
Location: South Yorkshire.
Posts: 1039

England 2007 Freelander 2 i6 HSE Auto Santorini Black

8 weeks Shocked what are they doing stripping it down and rebuilding it a 100 times? Common sense isn't very common.
_______________________________
2007 Land Rover Freelander2 I6 hse Auto

Post #324773 7th Jun 2017 11:01 pm
View user's profile Send private message View poster's gallery Reply with quote
RogB



Member Since: 16 Dec 2014
Location: Mansfield
Posts: 3867

England 2013 Freelander 2 SD4 HSE Lux Auto Santorini Black

I had no problems with LR Assist in the 4 occasions I had to use them recently with my Evoque (long story)

the first 3 occasions I had LR Assist pool cars, as the dealership luckily had a LRA car available. On the final occasion there was no LRA assist car available so they arranged for a hire car to be bought down from Sheffield to Doncaster, advised 2 hour wait, they were with me at the dealership in 1 hour. Brand new RRS, handover took 10 mins and the guys were excellent helping me check it over. (I had a nearly new LRA Jaguar XE AWD RSport for a month over xmas, LRA didn't once push for it back)

Personally I cant fault LRA in any way shape or form.

Seeing your from Glossop which dealership have you taken the car to ? Please tell me its not Chesterfield as they were the cause of all my Evoque troubles Confused

Post #324776 8th Jun 2017 6:22 am
View user's profile Send private message View poster's gallery Reply with quote
anaylor85



Member Since: 20 Apr 2016
Location: Glossop
Posts: 9

United Kingdom 2013 Freelander 2 TD4 Dynamic Auto Orkney Grey

I work in stockport, so I use Guy Salmon Stockport. I have about 10 months left on the approved used warrenty.

Post #324780 8th Jun 2017 6:39 am
View user's profile Send private message View poster's gallery Reply with quote
Yorky Bob



Member Since: 28 Apr 2015
Location: Yorkshire
Posts: 4561

United Kingdom 2013 Freelander 2 TD4 GS Manual Firenze Red

What is going to take 8 weeks to repair ? FL2 MY10 TD4 GS traded in at 2 years
FL2 MY13 TD4 GS Current

Post #324785 8th Jun 2017 7:04 am
View user's profile Send private message View poster's gallery Reply with quote
mcsimmo



Member Since: 01 Feb 2016
Location: North of the South
Posts: 734

Scotland 2013 Freelander 2 SD4 GS Auto Mauritius Blue

I called Land Rover Assist out this week for what turned out to be a failed oil pump in my Haldex.

A technician attended at my home address within 2 hours. Fault diagnosed, booked into the dealership.

I took the F2 to the garage, and was met by a representative from Thrifty Car Hire who handed me the keys to a brand new Discovery Sport HSE with 9 miles on the clock. Under the LR extended warranty, the loan car is for only 2 days, but the dealership keeps extending the hire for me until the car is repaired.

I'm impressed with the service to say the least. Updated- Waiting for a Scotland v England 6 Nations home win. 24th Feb 2018
Gone-1972 88 SWB Soft top
Gone-1981 24v FFR Lightweight
Gone-2009 Freelander 2 TD4 GS manual
Gone before it bankrupted me- 2008 Discovery 3 TDV6 Auto
2013 Freelander 2 SD4 GS Auto

Post #324786 8th Jun 2017 7:11 am
View user's profile Send private message View poster's gallery Reply with quote
RogB



Member Since: 16 Dec 2014
Location: Mansfield
Posts: 3867

England 2013 Freelander 2 SD4 HSE Lux Auto Santorini Black

anaylor85 wrote:
I work in stockport, so I use Guy Salmon Stockport. I have about 10 months left on the approved used warrenty.


lucky then IMO :d

Hope you get your car sorted, LRA and LR approved warranty were excellent for me on my Evoque. So im feeling comfortable in my FL2 knowing I have that support should I ever need it.

Post #324787 8th Jun 2017 7:12 am
View user's profile Send private message View poster's gallery Reply with quote
Dartman the one



Member Since: 04 Apr 2013
Location: Seville, Spain
Posts: 1650

England 

JLR will not be paying Guy Salmon anywhere near the rates you would pay, I suspect that there is an agreement whereby the cars are leased from JLR and will be replaced in either 6 months or about 6K miles whichever becomes sooner and this includes supply of assist cars. my PC is slightly to the right of Genghis
2012 HSE SD4 In Orkney Grey now gone, best car ever.

Post #324792 8th Jun 2017 7:42 am
View user's profile Send private message View poster's gallery Reply with quote
anaylor85



Member Since: 20 Apr 2016
Location: Glossop
Posts: 9

United Kingdom 2013 Freelander 2 TD4 Dynamic Auto Orkney Grey

Yorky Bob wrote:
What is going to take 8 weeks to repair ?


Nothing that's there wait time for investigation.

Post #324793 8th Jun 2017 8:01 am
View user's profile Send private message View poster's gallery Reply with quote
Yorky Bob



Member Since: 28 Apr 2015
Location: Yorkshire
Posts: 4561

United Kingdom 2013 Freelander 2 TD4 GS Manual Firenze Red

Yorky Bob wrote:
What is going to take 8 weeks to repair ?


Nothing that's there wait time for investigation.


Rolling with laughter Rolling with laughter Rolling with laughter

Role up those miles on their car then Whistle FL2 MY10 TD4 GS traded in at 2 years
FL2 MY13 TD4 GS Current

Post #324794 8th Jun 2017 8:37 am
View user's profile Send private message View poster's gallery Reply with quote
anaylor85



Member Since: 20 Apr 2016
Location: Glossop
Posts: 9

United Kingdom 2013 Freelander 2 TD4 Dynamic Auto Orkney Grey

I'm in Edinburgh on Wednesday so If I still have it I will cancel my flights!!

Post #324796 8th Jun 2017 8:38 am
View user's profile Send private message View poster's gallery Reply with quote
dorsetfreelander



Member Since: 20 Jul 2013
Location: Dorset
Posts: 4336

United Kingdom 2014 Freelander 2 SD4 XS Auto Loire Blue

I have had a string of Evoques, Discos, Jaguar etc from LR Assist but they did call me one time most apologetically to say that all they could find was a Mitsubishi Shogun and was that OK? When I got to the dealers it was parked around the back well out of sight. 3 x FL1 2 manual + 1 auto
5 x FL2 4 manual + 1 auto
Now Discovery Sport P250 MHEV SE

Post #324799 8th Jun 2017 9:54 am
View user's profile Send private message View poster's gallery Reply with quote
dorsetfreelander



Member Since: 20 Jul 2013
Location: Dorset
Posts: 4336

United Kingdom 2014 Freelander 2 SD4 XS Auto Loire Blue

By comparison my son has a VW Toureg under warranty which developed an oil leak they charged him £85 to look at it and then after a lot of hassle agreed that it would be fixed under warranty. It was an engine out job so took a few days but all he got was a used VW Polo as a loan car. I must say that LR are very good with this sort of thing and it was one consideration when I changed the car recently. 3 x FL1 2 manual + 1 auto
5 x FL2 4 manual + 1 auto
Now Discovery Sport P250 MHEV SE

Post #324800 8th Jun 2017 10:00 am
View user's profile Send private message View poster's gallery Reply with quote
anaylor85



Member Since: 20 Apr 2016
Location: Glossop
Posts: 9

United Kingdom 2013 Freelander 2 TD4 Dynamic Auto Orkney Grey

LRA are good it's just the messing about sometime caused by the stealers that's the problem.

I've got no complaint have the RR Vogue hopefully I don't get my car back for a while as it's getting better MPG

Post #324801 8th Jun 2017 10:03 am
View user's profile Send private message View poster's gallery Post Reply
Post Reply  Back to top
Page 1 of 1
All times are GMT

Jump to  
Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2006-2024 Futuranet Ltd & Martin Lewis
Freel2.com RSS Feed - All Forums


Switch to Mobile site